Warranty Terms
The factory warranty currently has with in the USA and from the date of the seller’s invoice date.
We offer a default 7 year warranty and 10 year warranty (limited).
The parts included in the factory warranty are electrical and refrigeration cycle parts. Any remote controls included with our units have a 30 day warranty from the date of the invoice. In the case of the front, top and lateral panels, any screws, the factory warranty only applies for 1 year. In the case of a coil leak the factory warranty is only 30 days after installation or 45 days from the seller invoice date. We will not replace any part or compressor unless it has been examined by AC Products USA. If AC Products USA determines that the parts or the compressor is factory defective, we will replace free of charge. The compressor replaced will carry a warranty for the remainder of the original warranty period. AC Products USA is not responsible for any shipping and handling charges. The factory warranty only includes the replacement of the parts and the compressor unless AC Products USA determines otherwise.
Default product warranty is 7 year compressor 2 year all parts unless you register your product at https://acproductsusa.com/pages/warranty-register within 60 days of purchase, once registered your system will have a 5 year parts 10 year compressor warranty from date of purchase. please see exclusions below.
- AC Products USA is not responsible for any labor cost such as removing, servicing or repairing the equipment.
- This warranty only applies to the U.S. Market.
- All factory warranties will be voided if:
- The product is not properly installed and operated.
- Defects due to the effects of corrosion.
- The units are exposed to sea salt and are installed in a distance less than 300 meters from the seashore.(unless one of our coating is added such as AC Pro-Tech or Action HVAC-R by a qualified applicator) they you will have a 24 month warranty
- Preventive maintenance is not performed at least 2 times a year.
- Damages caused due to the use of parts other than the original factory authorized parts.
- Damages caused due to alterations, modifications or any kind of changes to the original design or functioning.
- Damages caused by vandalism, floods, fire, acts of God, and all other events out of AC Products USA control.
- Damages caused due to improper use and abuse, even if it is accidental or intentional, incorrect maintenance, continuous use of the equipment even when partial malfunctioning, the use of contaminated water, incorrect voltage or electric frequency.
- Damages caused by the incorrect and improper comprehension of instructions provided by factory manuals. In particular in reference to the specifications, applications, installations, use, maintenance of the products and equipment.
- Damages due to failure to comply with codes, standards, ordinances and specifications of the governmental and industry institutions.
- Installation by unlicensed contractor.
- Any use in commercial projects is limited to 1 year parts and 2 year compressor.
FACTORY WARRANTY DISCLAIMER:
Equipment installation must be performed by a Licensed, CERTIFIED AIR CONDITIONING TECHNICIAN with all correct permits for that area. Failure to comply will automatically void any warranty on the equipment or product. AC Products USA is not responsible for any personal injury or any other damages caused or related to the incorrect installation of the equipment or the installation by a non-certified technician.
DOCUMENT(S) REQUIRED:
In order to honor a factory warranty, the end-user must present the original invoice from the seller. The original invoice must include the model number, the serial number and the date of installation.
PRODUCT INSPECTION:
Do not sign for a shipped unit until you have thoroughly inspected the products for any damage. Any and all dents should be noted on the delivery receipt. Damaged products should not be accepted. You will receive a new product if you reject a damaged shipment. By signing the delivery receipt, you accept the shipment is in good condition and free from damage. Shipper is not responsible for shipments that are not signed for as damaged upon arrival.
No returns will be accepted for transportation damages to the equipment like dents and broken parts, if AC Products USA is not notified within 7 days of receiving the equipment.
No returns will be accepted for start-up failures unless claimed by the installing technician to AC Products USA within 30 days from receiving the equipment.
FACTORY WARRANTY SUPPORT:
The manufacturer is only responsible to provide factory warranty. The manufacturer will only communicate with the installing technician or a service technician to determine if the product has a factory defect. The seller is fully responsible for the sale and any end-user claims should be done to the seller.
ELECTRICAL PARTS:
Any electrical parts given to an end user or technician as part of a claim is not subject to warranty.
PRODUCT RETURNS:
All product returns are subject to a restocking fee. In the event of a product return all products must return in their original packaging, unopened. When returning a product do not modify any of the original pieces. This includes breaking any plastic, removing copper or otherwise returning the product different from when you received it. All shipping costs are the responsibility of the person or entity returning the product
MANUFACTURER WARRANTY REGISTRATION:
You can send the Registration Form with a copy of the seller’s original invoice to keep in our records in case you require a factory warranty.
The manufacturer warranty registration is valid only if the installing certified technician’s license number is included.
You can send us an e-mail to info@acproductsusa.com.
